NHTSA Complaint #11406929 — 2013 KIA FORTE

MY 2013 KIA FORTE KOUP WAS PARKED AS I RAN INTO THE STORE, I CAME OUT TO MY CAR ON FIRE AND IT IS NOT REPAIRABLE. IT WAS ALL FROM BEHIND THE DASHBOARD THE ELECTRICAL I BELIEVE AS MY STEERING WHEEL AND EVERYTHING WAS ON FIRE. I HAVE A 10YR WARRANTY ON MY CAR, I RECEIVED AN URGENT RECALL A FEW DAYS AFTER MY CAR FIRE IN REGARDS TO POSSIBLE ENGINE COMPARTMENT FIRE AND SOMETHING ELSE. I CONTACTED THE DEALERSHIP WHO I PURCHASED MY CAR FROM BUT THEY SAID WE DO NOT DEAL WITH THAT YOU MUST CONTACT KIA CONSUMER ASSISTANCE SO I DID THE VERY NEXT DAY. I SPOKE WITH RYAN AND HE GAVE ME A CASE NUMBER STATED NOT TO WORRY THEY WILL GET ME IN A CAR AND HAVE MY CAR INSPECTED AND SEE WHAT THEY CAN DO FOR ME. I HEARD FROM HIM TWICE THEN NOTHING FOR TWO WEEKS THEIR SYSTEMS WERE DOWN, I HAVE CALLED AND EMAILED SO MANY TIMES WITH NO CALL BACK OR EMAIL BACK. I DEMANDED TO SPEAK WITH A SUPERVISOR BECAUSE 3 WEEKS AND NOTHING HAS BEEN DONE I DID NOT HAVE A REPLACEMENT CAR OR RENTAL AND MY RENTAL THROUGH MY INSURANCE COMPANY WOULD ONLY BE FOR 30 DAYS. THE MANAGER WAS JEFF STROUP WHO WAS NOT HELPFUL AND A LITTLE SHADY ALSO LAUGHED AT ME BECAUSE I WAS UPSET I HAD NO CAR NO ANSWERS NO RESULTS. HE SAID IT TAKES A WHILE TO HAVE VEHICLE INSPECTED AND THEN ANOTHER MONTH FOR THE RESULTS, BUT YET I AM AT THEIR MERCY BEING I HAVE NO CAR AND I HAVE A WARRANTY. HE WAS RUDE AND NOT HELPFUL AT ALL. HE ASKED ME TO SEND HIM THE BILL FOR THE RENTAL CAR I HAD TO PAY OUT OF POCKET, I DID AND HAVE NOT HEARD FROM HIM. I HAVE CALLED MANY TIMES AND THEY DO NOT GIVE YOU ANYONES DIRECT NUMBER OR EMAIL. IT IS ABOUT 2 MONTHS SINCE MY CAR FIRE AND NO PHONE CALLS NO INSPECTION OF MY CAR AND ABSOLUTELY NO HELP FROM KIA! I DO NOT UNDERSTAND HOW THEY GIVE HORRIBLE CUSTOMER SERVICE AND FAIL TO ASSIST SOMEONE WHO SPENT A LOT OF MONEY ON THEIR CAR AND HAS A WARRANTY. I CURRENTLY HAVE NO VEHICLE BUT A WARRANTY THAT DOES NOTHING