NHTSA Complaint #11406816 — 2013 CHEVROLET CAMARO

PLEASE HELP ME. I AM HAVING DIFFICULTY WITH ROTOLO CHEVROLET IN FONTANA, CALIFORNIA PROVIDING ME WITH A NEW REPLACEMENT KEY IN EXCHANGE FOR THE CAMARO KNEE-KEY RECALL NO. 14V346KEY WITHOUT CHARGE. I DO NOT FEEL SAFE DRIVING MY CAR WITH THE ORIGINAL KEY THAT CAME WITH THE CAMARO, MY SAFETY IS AT RISK, AND ROTOLO CHEVROLET IS WRONGFULLY CHARGING $506.00 FOR THE RECALL REPLACEMENT I AM THE ORIGINAL OWNER OF MY 2013 CHEVROLET CAMARO (VIN: [XXX]) AND I ONLY HAVE THE ORIGINAL KEY THAT CAME WITH THE CAR WHEN PURCHASED IN 2013 (SEE PICTURES). ON SATURDAY, APRIL 3, 2021, I HAD AN 11:30 A.M. APPOINTMENT WITH ROTOLO CHEVROLET IN FONTANA, CALIFORNIA TO REPLACE MY ORIGINAL KEY DUE IT BEING RECALLED. ROTOLO CHEVROLET ADVISOR [XXX] SAID I HAD TO PAY $506.00. [XXX] SAID THAT EVEN THOUGH I HAVE THE ORIGINAL KEY (HE HELD MY KEY PERSONALLY AND CONFIRMED IT WAS THE ORIGINAL; NOT A RECALL REPLACEMENT TWO-PART KEY) HE CANNOT REPLACE THE KEY UNLESS I PAY FOR IT AS HIS PAPERWORK SAYS THE RECALL WAS COMPLETED. I EXPLAINED HIS RECORD IS INCORRECT AS THE ONLY KEY I HAVE IS THE ORIGINAL. WHILE AT ROTOLO CHEVROLET, I PLACED AN ORDER FOR A NEW KEY EVEN THOUGH I DID NOT AGREE WITH BEING CHARGED $506.00 FOR A RECALL REPLACEMENT KEY. I HAD TO CONTINUE WITH THE PROCESS TO ORDER A NEW KEY BECAUSE OF MY SAFETY. DUE TO THE RECEIPT STATING DECLINED REPAIRS, I CALLED ROTOLO CHEVROLET ON MONDAY, APRIL 5, 2021. I SPOKE WITH ALMA AND SHE SAID SHE WAS GOING TO EXPLAIN MY RECALL KEY MATTER WITH A MANAGER ([XXX]), AND TRANSFERRED ME TO [XXX]. REGARDING THE ERROR ON THE RECEIPT STATING I DECLINED THE REPLACEMENT KEY. I ONLY DECLINED THE CHARGE OF $1,492.00, DUE TO A SHORT IN THE CONNECTION TO MY ONSTAR AND RADIO. THIS WAS TOO EXPENSIVE. THEY ALSO CHARGED ME $180.00 FOR NO WORK DONE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR