NHTSA Complaint #11406661 — 2011 FORD F-150

ON APRIL 3 ,2015 I WAS DRIVING MY TRUCK WHEN I WENT TO TURN LEFT I LOST ALL STEERING AND ALMOST HIT ANOTHER CAR. I IMMEDIATELY TOOK THE VEHICLE TO HOFFMAN FORD WHEN ON 4/5/2021 THEY DID A TEST. I WAS CONTACTED AND WAS TOLD THAT IT WAS DUE TO A SOFTWARE UPDATE NEEDED. I WAS CHARGED FOR THE UPDATE AND WHEN I CONTACTED FORD THEY TOLD ME SORRY THERE IS NO RECALL AND BASICALLY NOTHING WAS GOING TO BE DONE. THIS IS VERY DANGEROUS AND NEEDS TO BE ADDRESSED QUICKLY. I COULD HAVE BEEN SERIOUSLY INJURED OR INJURED SOMEONE ELSE. I DON'T KNOW WHAT WOULD HAVE HAPPENED IF I WOULD HAVE BEEN PULLING MY CAMPER. I CAN UNDERSTAND A A PART GOING BAD BUT AN UPDATE.. SO NOW WE ARE CHARGING FOR SOFTWARE UPDATES AND RISKING LIVES OF OTHERS.