NHTSA Complaint #11406514 — 2021 KIA TELLURIDE

TL* THE CONTACT OWNS A 2021 KIA TELLURIDE. THE CONTACT STATED UPON PLACING A SEAT CUSHION IN THE FRONT PASSENGER SEAT, THE PASSENGER SIDE OCCUPANT SENSOR WOULD NOT RECOGNIZE THE WEIGHT OF AN OCCUPANT IN THE SEAT WITH THE CUSHION. THE CONTACT STATED THAT THE CUSHION WAS A NECESSARY SAFETY FEATURE NEEDED FOR HER HUSBAND DUE TO A DISABILITY. THE CONTACT CALLED GRINDSTAFF KIA (3608 BRISTOL HWY, JOHNSON CITY, TN 37601, (423) 262-4200) AND WAS INFORMED THAT THEY COULD NOT ASSIST HER WITH THE FAILURE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND PROVIDED THE SAME INFORMATION AS THE DEALER. NO FURTHER ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 500.