NHTSA Complaint #11405898 — 2014 KIA SORENTO

ENGINE IS FAILING AND BURNING EXCESSIVE OIL, NEED OIL CHANGE EVERY 1K MILES. CURRENTLY COMPLYING WITH OIL CONSUMPTION TESTING, HOWEVER SENSORS ARE GOING ON AND I BELIEVE ITS DUE TO EXCESSIVE HEAT EMITTING FROM THE ENGINE. SERVICE ADVISOR SUBMITTED A GOODWILL CLAIM FOR THE ABS, TRACTION CONTROL, TIRE PRESSURE & E-BRAKE SENSORS AND KIA DENIED IT. I JUST PAID OFF MY CAR, WHICH IS IN GREAT CONDITION, AND NEVER HAD THESE ISSUES. KIA JUST KEEPS DOING OIL CHANGES AND TELLING ME TO RETURN EVERY 1K MILES. ALSO HAVING AC ISSUES, I RECENTLY FOUND OUT MY SUCTION HOSE WAS LEAKING AND HAD TO REPLACE IT, AFTER PAYING $160 FOR AC DIAGNOSIS. BROKE DOWN AND PAID $471 (ORIGINALLY $541 BEFORE DISCOUNT) FOR A PLASTIC HOSE AND WAS TOLD IT WOULD TAKE 2-3 DAYS TO GET HERE. ABOUT 27 DAYS LATER, THE PART FINALLY COMES IN, WHILE MY CAR HAPPENED TO BE AT THE DEALERSHIP FOR A WEEK UNEXPECTEDLY. AFTER GETTING 2 OIL CHANGES $140 IN ONE MONTH AND DRIVING FOR THE FIRST 1K MILES AFTER STARTING THE OIL TESTING, I WENT IN AT 8:30AM TO GET AN INSPECTION ON 3/15/21. I WAS INFORMED THAT THEY WOULD NEED TO KEEP MY CAR, AND HAD TO WOUND UP GETTING A RENTAL CAR. ANOTHER $239 I DON'T HAVE. I THEN HAD TO PAY FOR LABOR AND FREON $286. AFTER ALL THE WAITING AND TROUBLE I WENT THROUGH, SUFFERING WITH NO AC IN FL, AND SPENDING A TOTAL OF $1,296; THEY TELL ME AFTER INSTALLING THE PART MY AC COMPRESSOR IS BAD AND IT WOULD COST $905. SO I STILL DON'T HAVE AC! AT THIS POINT, THE ENGINE NEEDS TO BE REPLACED, I WOULD LIKE TO BE REIMBURSED FOR RENTAL EXPENSES WHILE DOING THE OIL TESTING, FUTURE RENTAL/LOANER ACCOMMODATION BECAUSE I KNOW THEY WILL KEEP MY CAR AGAIN, AND ASSISTANCE WITH THE COMPRESSOR AND SENSORS. BEING I PAID FOR AN OVERPRICED HOSE, AND THE ENGINE IS FAILING. NOW SINCE LAST OIL TEST, GAS GAUGE DOES NOT MATCH ELECTRONIC RANGE READING. NOT SURE IF GAS IS FULL OR NOT. WHEN SEATBELT DINGS SPEED GAUGE JUMPS.