NHTSA Complaint #11405596 — 2012 FORD FOCUS

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO RANDALL FORD INC (5500 ROGERS AVE, FORT SMITH, AR 72903) ON SEVERAL OCCASIONS TO SCHEDULE AN APPOINTMENT HOWEVER, THE CONTACT WAS INFORMED THAT PARTS WERE STILL NOT AVAILABLE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITH THE FUEL GAUGE READING EMPTY. THE CONTACT STATED THAT THERE WAS UNDER OF GASOLINE IN THE FUEL TANK. THE VEHICLE WAS RESTARTED AND OPERATED AS INTENDED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.