NHTSA Complaint #11405579 — 2021 JEEP WRANGLER

MY 2021 JEEP WRANGLER UNLIMITED SAHARA'S BACK UP CAMERA FAILED WITHIN 3 WEEKS OF MY PURCHASE OF THE VEHICLE BRAND NEW. IT WAS IN THE SHOP FOR TWO WEEKS AS THEY COULDNT RECREATE THE PROBLEM AS THE BACK UP CAMERA WORKS INTERMITTENTLY. I PROVED PICTURES OF THE BLANK SCREEN WHILE THE VEHICLE WAS IN REVERSE. THEY DECIDED TO REPLACE IT EVEN THOUGH THEY SAY JEEP WONT REPLACE ANYTHING UNLESS THEY CAN RECREATE. ON SATURDAY MARCH 27TH WHEN I WENT TO PUT THE VEHICLE IN REVERSE THE NEW BACK UP CAMERA FAILED TO WORK AGAIN. THIS SEEMS TO BE A COMMON OCCURRENCE THAT I AM READING ON JEEP FORUMS, YET THE DEALERS CAN NEVER RECREATE THE ISSUE, AND WHEN THEY SAY THEY FIXED SOMETHING IT HAPPENS AGAIN. THE BACK UP CAMERA SHOULD WORK 100% OF THE TIME, NOT INTERMITTENTLY. THIS IS A STANDARD FEATURE ON ALL NEW CARS IN THE USA. THIS IS EXTREMELY DANGEROUS TO NOT HAVE A RELIABLE BACK UP CAMERA. ON TOP OF THIS ISSUE MY SIRIUS XM IS INTERMITTENT AS WELL SKIPPING THE SOUND ABOUT EVERY 10 SECONDS OR SO. THESE ISSUES OCCUR WHEN MOVING ON THE HIGHWAY AS WELL AS WHEN THE VEHICLE IS STATIONARY.