NHTSA Complaint #11405486 — 2017 NISSAN ARMADA

THE VEHICLE ABRUPTLY LOST REVERSE GEAR WHILE DRIVING ON A PUBLIC ROADWAY. AFTER APPROXIMATELY 3 HOURS OF CONTINUOUS HIGHWAY DRIVING, THE VEHICLE WAS BROUGHT TO A STOP, PLACED INTO REVERSE, ACCELERATED IN REVERSE FOR APPROXIMATELY 100', AND SHIFTED BACK TO DRIVE. AFTER SUBSEQUENTLY COMING TO A STOP, OPERATOR ATTEMPTED TO PUT THE VEHICLE IN REVERSE AGAIN BUT VEHICLE FAILED TO ENGAGE THE REVERSE GEAR. IN FACT THE VEHICLE WAS ESSENTIALLY IN NEUTRAL DESPITE THE GEAR SHIFTER INDICATING 'R' GEAR. AGAIN, THE GEAR SHIFTER WOULD READILY SHIFT TO 'R' BUT IN FACT NO GEAR WAS APPARENTLY ENGAGED AS THE VEHICLE WOULD ROLL DOWNHILL AS IF IT WERE IN NUETRAL. VEHICLE FAILED TO PROCEED IN REVERSE DESPITE OPENING THE THROTTLE (I.E. 'GIVING IT GAS'). AS FAR AS WE COULD TELL THE VEHICLE WAS ABLE TO SHIFT TO PARK AND DRIVE. THE VEHICLE WAS ABLE TO PROCEED IN DRIVE. NO EXCESSIVE NOISES OR VIBRATIONS WERE EXPERIENCED THROUGHOUT THE DURATION OF THIS INCIDENT. OWNER CALLED LOCAL NISSAN DEALERSHIP TO REPORT THE TROUBLE AND LATER DELIVERED VEHICLE TO DEALERSHIP. DEALERSHIP ADVISED THAT IT HAD CONTACTED NISSAN ENGINEERING HOTLINE FOR DIRECTION HOW TO PROCEED. DEALERSHIP STATED NISSAN ENGINEERING HOTLINE ADVISED REPLACEMENT OF TRANSMISSION. NISSAN CONSUMER AFFAIRS REFUSED TO PROVIDE ANY ASSISTANCE OR CONSIDERATION TO CUSTOMER EXCEPT TO RELY UPON EXTENDED WARRANTY PURCHASED BY CUSTOMER AT ORIGINAL SALES TRANSACTION. DEALERSHIP STATED ALL LABOR AND MATERIAL WERE COVERED BY WARRANTY. THIS 4 YEAR OLD NISSAN SUV HAS ONLY 1 ORIGINAL OWNER, HAS KEPT UP WITH ALL SCHEDULED MAINTENANCE PERFORMED BY NISSAN DEALERSHIP, AND HAS OPERATED FOR FEWER THAN 10,000 MILES PER YEAR. APPROXIMATE MILEAGE AT INCIDENT IS 38,200 MILES. ACCORDING TO THE DEALERSHIP THE MAKE AND MODEL OF THE REPLACEMENT TRANSMISSION IS JATCO CORP. RE7R01B X100A.