NHTSA Complaint #11405345 — 2011 KIA SOUL

TL* THE CONTACT'S MOTHER OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY USING THE BRAKE PEDAL AND PARKING BRAKE SIMULTANEOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO UNPLUGGED THE CRUISE CONTROL UNIT. THE CONTACT WAS UNAWARE OF THE FAILURE DIAGNOSIS OR WHAT NEEDED TO BE REPAIRED. THE CONTACT NOTIFIED BERT OGDEN HARLINGEN KIA (8321 W EXPY 83, HARLINGEN, TX 78552) AND WAS INFORMED THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 163,000.