NHTSA Complaint #11404990 — 2010 CADILLAC ESCALADE

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V050000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT NOTIFIED IMPERIAL VALLEY CHEVROLET BUICK GMC CADILLAC (602 WAKE AVE, EL CENTRO, CA 92243) AND WAS INFORMED THAT THEY NEITHER HAD THE TOOLS NOR THE PROCEDURE TO REPAIR THE VEHICLE. THE CONTACT NOTIFIED THE MANUFACTURER AND WAS INFORMED THAT THEY KNEW NOTHING ABOUT THE RECALL. THE CONTACT WAS TRANSFERRED TO ANOTHER NUMBER HOWEVER, THERE WAS NO RESPONSE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.