NHTSA Complaint #11404753 — 2021 HONDA PASSPORT

PURCHASED THIS AUTOMOBILE THAT HAVE A VIBRATION WHILE RIDING IN EVERY TYPE OF ROADS THAT I NOTED AFTER RIDING BACK HOME FROM THE DEALERSHIP. AT THE MOMENT OF THE INITIAL TEST DRIVE THIS CONDITION WASN'T NOTED SINCE WE TEST DRIVE A PASSPORT EX-L TRIM MODEL. I WENT TO THE DEALERSHIP (APPOINTMENT ON RECORD) AND INFORMED THE SERVICE DEPARTMENT OF THE ISSUES. I WAITED AT THE DEALERSHIP FOR 2.5 HRS AND THEY INFORMED THAT THEY VERIFIED THE ALIGNMENT AND WHEEL BALANCES AND NOTHING WAS FOUND. I RETURNED HOME AND CALLED BACK THE DEALER AND INFORMED THAT VIBRATION CONDITION STILL OCCURRING. THEY SUGGESTED TO CHANGE THE 4 TIRES AND WHEELS SINCE MAYBE A FROM FACTORY ISSUE. I ASKED THE DEALER TO PERFORM A TEST RIDE ON A NEW SIMILAR UNIT. WE DID IT, DROVE THE NEW UNIT AND NO VIBRATIONS FOUND, SO THAT IS NOT A NORMAL OPERATING CONDITION. DEALER TEST DRIVE MY AUTOMOBILE AND NOTED THAT THE VIBRATION STILL THERE ON THE DRIVER'S SEAT AND STEERING WHEEL. I WENT TO THE DEALERSHIP AGAIN AND LEFT THE CAR FOR CORRECTING THE VIBRATION ISSUE. THEY STILL WORKING ON THE SAME SERVICE ORDER AND DIDN'T CLOSED THE PREVIOUS ONE. TODAY, THEY CHANGED THE FRONT RIGHT TIRE (DOESN'T LOOKS NEW) AND THEY MENTIONED THAT THEY REDO THE WHEEL BALANCES. AFTER A SECOND REPAIR ATTEMPT, WHILE DRIVING BACK HOME I NOTED THAT THE VIBRATION STILLS. DURING THE RIDE BACK HOME I NOTED THAT WHILE BREAKING, THE AUTOMOBILE WAS VIBRATING ALSO NOW. NEW ISSUE. MY AUTOMOBILE WAS LEFT AT THE SERVICE DEPARTMENT FOR A COMPLETE VERIFICATION WITH THEIR TECHNICIANS. I ASKED THEM BEFORE DELIVERING THE AUTOMOBILE TO ME TO PERFORM A FINAL TEST DRIVE INSPECTION WITH THE SHOP FOREMAN AFTER CORRECTING THE ISSUE. AS A NOTE, VIBRATION CONDITION HAPPENS IN NEWLY ASPHALTED ROADS, OLD ASPHALTED ROADS, HIGHWAYS, FL TURNPIKE, EVERYWHERE. I FEEL UNSAFE WITH THESE VIBRATION CONDITIONS.