NHTSA Complaint #11404604 — 2014 DODGE DURANGO SEATS

Complaint Details

ODI Number	11404604
Vehicle	2014 DODGE DURANGO
Component	SEATS
Date of Incident	March 23, 2021
Date Filed	March 24, 2021
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

THE VEHICLE WAS OCCUPIED BY MY WIFE AND TWO SMALL CHILDREN. THEY WERE STATIONARY SITTING AT IDLE IN A PARKING LOT WHEN THE ACTIVE HEAD RESTRAINT SYSTEM IN THE DRIVER SEAT DEPLOYED NARROWLY MISSING MY WIFE'S FACE AS SHE WAS TURNED AROUND LOOKING AT THE CHILDREN IN THE REAR OF THE VEHICLE. THERE WAS NO FORCE OR INADVERTENT CONTACT MADE TO THE SEAT OR IN THE VICINITY OF THE HEADREST THAT WOULD CAUSE ACCIDENTAL DEPLOYMENT AT THE TIME OF OCCURRENCE. THE HEADREST IS NOW UNSERVICABLE AND UNABLE TO BE RESET AS THE PLASTIC HARDWARE IN THE TRIGGER MECHANISM FAILED.

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