NHTSA Complaint #11404602 — 2014 CADILLAC SRX

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	11404602
Vehicle	2014 CADILLAC SRX
Component	VEHICLE SPEED CONTROL
Date of Incident	February 1, 2021
Date Filed	March 24, 2021
Mileage	87,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

BACK IN FEBRUARY OF 2020 I WAS DRIVING THE CAR AND IT STARTED JERKING AROUND REALLY BAD WHEN I WOULD EITHER UPSHIFT OR DOWNSHIFT IN 1-2 GEAR. TOOK IT TO CADILLAC AND THEY COULDN'T FIND ANYTHING. WE TOOK IT TO A COUPLE OF OTHER MECHANICS AND A LOT OF MONEY LATER NO ONE COULD FIND ANYTHING. ONE DAY DRIVING HOME FROM WORK THE CAR STARTED JERKING SO BAD THAT I ALMOST CRASHED. COME TO FIND OUT THE TRANSMISSION DIED. WE REPLACED THE TRANSMISSION AND A COUPLE OF MONTHS LATER HAVING PROBLEMS AGAIN. WHEN I DRIVE AND GET TO ABOUT 40 MILES PER HOUR THE ENTIRE CAR SHAFTS TO SHAKE AND JERK AROUND AND THIS HAPPENED WHEN I HAD MY KIDS IN THE CAR. GM IS DOING NOTHING TO HELP US. AT THIS POINT WE DON'T KNOW WHAT TO DO AND AND CAN'T AFFORD TO KEEP RANDOMLY REPLACING PARTS ON A CAR THAT IS JUST NOT SAFE TO DRIVE AT THIS POINT. I AM TRULY AFRAID FOR MY FAMILY'S SAFETY.

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