NHTSA Complaint #11404451 — 2015 FORD ESCAPE

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT AFTER PURCHASING THE VEHICLE, THE HATCH FAILED TO CLOSE. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO NOTIFY THE DEALER OF THE FAILURE. THE CONTACT CALLED THE LOCAL DEALER FIVE STAR FORD (6618 NE LOOP 820, NORTH RICHLAND HILLS, TX 76180, (817)500-0096) AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.*DT CONSUMER STATES THAT SHE INFORMED OTHER DEALERS OF THE FAILURE AND WAS TOLD THAT HER VEHICLE WAS NOT COVERED UNDER THE RECALL.