NHTSA Complaint #11404344 — 2009 FORD ESCAPE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11404344
Vehicle	2009 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	March 5, 2019
Date Filed	March 22, 2021
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

I BOUGHT MY 2009 FORD ESCAPE NEW. THE POWER STEERING SYSTEM HAS COMPLETELY WENT OUT. BEFORE IT COMPLETELY WENT OUT THE STIRRING WOULD WORK, AND THEN IT WOULD STOP WORKING UNTIL ABOUT SIX MONTHS AGO IT COMPLETELY STOPPED. I WENT TO THE DEALERSHIP AND ASKED HOW MUCH IT WOULD COST AND I WAS TOLD AROUND $1400 AND AT THIS TIME I CAN'T AFFORD TO GET IT FIXED. SO THEN I STARTED RESEARCHING WITH MY VIN NUMBER. MY VEHICLE WAS ASSEMBLED AT THE KANSAS CITY PLANT. AND I HAVE SPOKEN WITH SEVERAL HELPFUL PEOPLE BUT I HAVE NOT HAD ANYONE ACTUALLY INVESTIGATE THIS. I'M ABLE TO DRIVE THE VEHICLE BUT ONLY IN EMERGENCIES. BECAUSE IT WILL TURN JUST NOT EASILY AS IT SHOULD. THANK YOU. I AM ALMOST POSITIVE IT'S THE POWER STEERING SYSTEM. WITH I HAVE BEEN TOLD THAT THE ELECTRIC PANEL WILL HAVE TO BE PULLED OUT FOR THE PART TO BE INSTALLED. ALSO I WAS GIVEN A RECALL 14S05. HOPEFULLY WITH THE DOCUMENTATION I UPLOADED AND THE RECALL

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