NHTSA Complaint #11404320 — 2017 VOLKSWAGEN GOLF R

THE INFOTAINMENT SYSTEM RANDOMLY RESETS DURING USAGE REGARDLESS OF WHAT MODE THE SYSTEM IS IN (BOTH IN TERMS OF DRIVE MODE OR MUSIC LISTENING MODE). DURING A RESET, ALL ACCESS TO ADVANCED SAFETY FEATURES, DRIVE MODE SELECTION, TRACTION CONTROL SELECTIONS, ARE DISABLED. THE SCREEN GOES COMPLETELY BLACK AND THEN TURNS BACK ON USUALLY WITH A DIFFERENT INTERFACE MODE ACTIVATED (BLUETOOTH VS RADIO, FOR INSTANCE). ALL STEERING WHEEL CONTROLS ARE DISABLED DURING A RESET. THIS FREEZE AND RESET CAN OCCUR WHILE MOVING OR WHILE STATIONARY. ADDITIONALLY, THE RE-VIEW CAMERA, WHILE IN REVIEW, DOES NOT WORK IF THE RESET TAKES PLACE WHILE BACKING UP. THE REVIEW CAMERA ALSO INCONSISTENTLY WORKS AT ALL. THE RESET HAS TAKEN PLACE AT BOTH SURFACE STREET SPEEDS BUT ALSO AT HIGHWAY SPEEDS.