NHTSA Complaint #11404257 — 2020 INFINITI QX50

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11404257
Vehicle 2020 INFINITI QX50
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 1,569 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

-DISPLAY SCREEN COMPLETELY BLACK, BUTTONS WOULD WORK, RADIO WOULD WORK, HEATED SEATS WOULD WORK, AC WOULD WORK BUT ABSOLUTELY NOTHING ON THE SCREEN. I DID NOT BRING THE VEHICLE IN BECAUSE I THOUGHT 'THAT WAS WEIRD' AND IT WOULD JUST GO AWAY. UPON STARTING THE CAR THE NEXT TIME, EVERYTHING WAS NORMAL. -SEVERE CONDENSATION INSIDE VEHICLE WINDOWS. CONDENSATION WAS SO SEVERE THAT WATER WAS ACTUALLY DRIPPING FROM MY WINDSHIELD ONTO THE DASHBOARD AND DRIPPING FROM THE SUNROOF ONTO MY SEAT. -DISPLAY SCREEN BLANK AGAIN EXACTLY THE SAME AS FEB INCIDENT, THIS TIME I DID BRING THE VEHICLE IN AND THE ENTIRE DISPLAY SCREENS WERE REPLACED. -A/C DID NOT WORK. WAS DRIVING GF TO AIRPORT AND SHE WAS GETTING HOT DUE TO RUSHING, THE A/C ONLY BLEW LIKE A FAN, IT DID NOT BLOW COLD AIR AT ALL. I TRIED ALL THE VARIATIONS OF BUTTONS TO TRY AND GET IT TO WORK. I EVEN TURNED OF THE CAR ON 3 DIFFERENT OCCASION AT STOPLIGHTS TO SEE IF THE VEHICLE WOULD 'RESET' ITSELF. IT DID NOT. WE DROVE ALL THE WAY TO THE AIRPORT (APPROX. 30 MILES) WITH NO AC. -CD PLAYER DID NOT WORK. THE CD FUNCTION DID NOT WORK, WOULD NOT EJECT CD OR ACCEPT CD. WAS TOLD THAT A 'RECONFIGURATION' FOR THE SOFTWARE MULTI-AV UNIT NEEDED TO BE PERFORMED. -FM PRESET STATIONS NOT WORKING PROPERLY. PRESET STATIONS GO FROM 1-6 AND THEN 7-12. MY STATIONS ONLY WENT TO CHANNEL 6 THEN WENT BACK TO 1. I COULD NEVER GET THE STATIONS TO GO TO 7-12. THEY WORKED BEFORE I BROUGHT THE VEHICLE IN FOR THE CD PLAYER PROBLEM. THE CD PLAYER FUNCTION WAS FIXED BUT THEN THAT CAUSED THE FM PRESET FUNCTION NOT TO WORK PROPERLY. I WAS TOLD THAT THERE IS A SOFTWARE 'GLITCH' WITH THE HD STATIONS. I WAS TOLD THAT I CANNOT USE THE HD FUNCTION. -REAR SONAR SENSOR LIGHT DEFECTIVE. I CAME OUT TO START MY CAR AND THIS LIGHT WAS ON. WAS TOLD TO SEE IF THE SENSOR WAS 'SUNK IN.' WAS ADVISED IT MIGHT BE ELECTRICAL FAILED SENSOR.

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