NHTSA Complaint #11404247 — 2021 KIA TELLURIDE

WE JUST TOOK OUR FIRST TRIP IN OUR KIA TELLURIDE - 1,700 TOTAL MILES. THE VEHICLE HAD 1,200 MILES BEFORE THE TRIP. BY THE TIME WE RETURNED HOME, THERE IS ONE MAJOR CHIP, ONE MINOR CHIP AND OVER 20 MICRO-CHIPS/POCK MARKS IN THE WINDSHIELD. THE WINDSHIELD ALREADY LOOKS WORSE THAN THE SEVEN-YEAR OLD, 115,000-MILE HONDA ODYSSEY'S WE CAME FROM (WHICH TRAVERSED THE EXACT SAME ROUTE AT LEAST 10 TIMES). YOU WOULD THINK THE FRONT OF THE TELLURIDE WOULD BE A MESS IF THE WINDSHIELD IS THAT BAD, BUT WE CAN FIND ONLY ONE SMALL NICK IN THE PAINT ON THE HOOD. THERE WAS ONE, AUDIBLE ROCK HIT ON THE TRIP - WE ASSUME THAT IS THE BIG CHIP. THE AFOREMENTIONED ODYSSEY TOOK SEVERAL SIMILAR OR BIGGER HITS THAN THAT WITH NO DAMAGE WHATSOEVER. AS FOR ALL THE POCK MARKS, IT SEEMS THOSE WERE CAUSED BY SIMPLY DRIVING DOWN THE INTERSTATE. THEY ARE NOT CONCENTRATED IN A PARTICULAR AREA OF THE WINDSHIELD - THEY ARE ALL OVER. WE LOVE EVERYTHING ELSE ABOUT THE VEHICLE BUT NOW HAVE TO LOOK THROUGH WHAT SEEMS LIKE A 10-YEAR OLD WINDSHIELD AFTER SIX WEEKS OF OWNERSHIP, AND ARE LEFT TO WONDER IF ANY OF THE MICRO-CHIPS WILL LEAD TO FURTHER DAMAGE. THE TELLURIDE WINDSHIELD IS CLEARLY NOT UP TO PAR. WE ARE NOT INTERESTED IN REPLACING IT WITH NEW KIA GLASS UNTIL THEY RECTIFY THE PROBLEM. THE ATTACHED PHOTO IS OF THE BIG CHIP. ABOVE THE BIG CHIP (ABOVE THE BLACK DOTS), YOU CAN SEE A FEW OF THE POCK MARKS/MICRO-CHIPS MENTIONED.