NHTSA Complaint #11403999 — 2012 CHEVROLET SILVERADO 1500

MY PASSENGER AIR BAG WAS REPLACED UNDER RECALL N202324210 BY PRIORITY CHEVROLET OF CHESAPEAKE VA. I WAS REQUIRED BY THE DEALERSHIP TO SIGN ACKNOWLEDGING THAT THE GM OR THE DEALERSHIP WOULD NOT TAKE RESPONSIBILITY FOR DASHBOARD CRACKING AS PART OF THE REPAIR. MY TRUCK IS LOW MILEAGE AND IN GREAT CONDITION SO I EXPECTED NO PROBLEMS. HOWEVER, THE DEALERSHIP TECHNICIAN DID CRACK MY DASHBOARD AND PREDICTABLY THE DEALERSHIP REFUSED TO TAKE ANY ACTION. I THINK IT IS UNACCEPTABLE THAT THE MANUFACTURER AND THEIR AUTHORIZED SERVICE DEPARTMENTS SHOULD BE ALLOWED TO DAMAGE CUSTOMER VEHICLES DURING RECALL REPAIRS. ALSO, WHILE MY CRACKS ARE FAIRLY SMALL, I HAVE NO IDEA WHAT INVISIBLE DAMAGE MIGHT HAVE OCCURRED. HOW CAN I BE CONFIDENT THAT THE RECALL REPAIR DID NOT CREATE MISSILE HAZARDS? IT IS COMMON TO VIEW THE DASHBOARD AS MERELY DECORATIVE BUT I AM NOW FORCED TO CONSIDER WHAT NEW HAZARDS ARE PRESENTED BY THE DASHBOARD, BOTH FROM UNSECURED MATERIAL IN A CRASH AND MISSILE HAZARDS IN THE AREA OF THE AIRBAG, THAT WERE DIRECTLY CAUSED BY A GOVERNMENT ORDERED RECALL. I BELIEVE THAT NHTSA SHOULD ORDER REPAIR OF ALL MOUNTING EQUIPMENT AND DASHBOARD COMPONENTS AS PART OF THIS AND FUTURE AIR BAG RECALLS. THANK YOU.