NHTSA Complaint #11403936 — 2013 FORD FUSION

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING HER VEHICLE AT 35 MPH, THE CONTACT HAD TURNED HER STEERING WHEEL TO THE LEFT; HOWEVER, THE WHEELS FAILED TO OPERATE AND TURN WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT COLLIDED WITH THE CURB DIRECTLY IN FRONT OF HER. THE CONTACT STATED THAT THE AIRBAGS DID NOT DEPLOY UPON IMPACT. A POLICE REPORT WAS NOT FILED AND SHE DID NOT SUSTAIN ANY INJURIES AS A RESULT OF THE COLLISION. THE CONTACT LATER HAD THE VEHICLE TOWED TO AN ACQUAINTANCE'S HOME WHERE IT REMAINED IN THEIR POSSESSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY OFFERED HER NO ASSISTANCE; THEY REFERRED HER TO NHTSA TO FILE A COMPLAINT. UPON INVESTIGATION, THE CONTACT LINKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 19V632000(STEERING); HOWEVER, HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD YET TO BE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000. *LN Consumer stated she no longer has the vehicle.*JB