NHTSA Complaint #11403844 — 2008 HYUNDAI VERACRUZ

RECALL 121 COMPLETED BY SOUTHSHORE HYUNDAI ON 1/15/19. ON NOV10, 2020, I WAS DRIVING ALL MY LIGHTS WENT ON STEERING WHEEL GOT STIFF AND JUST SHUT DOWN. I CALLED GEICO HAD MY CAR TOWED TO MY MECHANIC. HE CALLED ME TO TELL ME THAT THE ALTERNATOR WAS SOAKED WITH OIL. HE REPLACED THE ALTERNATOR AND ADVISED ME TO CONTACT HYUNDAI BECAUSE THE OIL WAS FROM GASKET IN WHICH THEY REPLACED ON 1/15/2019. I CALLED HYUNDAI MOTOR FINANCE COMPANY AND ADVISED THEM OF THE PROBLEM. AT THAT POINT I REQUESTED THEY REIMBURSE ME FOR THE ALTERNATOR IN WHICH THEY DENIED. THEY MADE AN APPOINTMENT FOR 11/19/2020 FOR ME TO BRING THE CAR TO SOUTH HYUNDAI. I BOUGHT MY CAR IN. I DIDN'T HEAR FROM THEM SO I WENT TO THE DEALER IN WHICH I APPROACHED THE ADVISOR ISIAH. HE TOLD ME AT THAT POINT THE GASKET WASN'T THE ISSUE. THEY CONTACTED CORPORATE AND TOLD THEM THAT TOO. I RECEIVED A CALL FROM CORPORATE DENYING MY CLAIM FROM MY MECHANIC. I THEN SAID TO ISIAH HAVE MY CAR READY I AM TAKING IT OUT OF YOUR LOT. HE SAID WAIT IN LOBBY, GIVE ME A FEW. HE CAME TO ME WITHIN 5 MIN TO TELL ME THAT THERE WAS RECALL SHOWING FOR MY CAR RECALL 197. HE SAID LEAVE THE CAR AND I WILL KEEP YOU POSTED. WE TEXTED BACK AND FOR THE FINALLY AFTER SOUTH SHORE HYUNDAI HAVING MYCAR IN THERE LOT FOR 2 MOS, NO LOANER THEY DECIDED TO HAVE MY CAR READY ON 1/13/2021. DOCUMENTS STATES TECH REMOVED AND REPLACED VALVE COVER GASKET AND ALTERNATOR IN GOOD WILL. I STARTED NOTICING OIL SPOTS ON MY DRIVEWAY. I TOOK MY CAR TO MY MECHANIC TODAY 3/19/2021 FOR AN OIL CHANGE. HE STATED THAT YES I DO HAVE A LEAK. HE QUESTIONED WHAT DID HYUNDAI REPLACED AND I TOLD HIM.. HE SAID ABSOLUTELY NOT, THE ALTERNATOR ON YOUR CAR IS THE ONE I PUT IN ON 11/10/2021. NO VALVE COVER GASKET WAS REPLACED ALL HYUNDAI DID WAS PUT SILICONE. I HAVE ALL DOCUMENTS, PICTURES, RECEIPTS AND TEXT FOR MY PROOF OF THIS PROBLEM. I FEAR MY SAFETY IN CAR.