NHTSA Complaint #11403765 — 2021 TOYOTA TACOMA

I PURCHASED A NEW 2021 TOYOTA TACOMA IN DECEMBER 2021 WITH A PRE COLLISION SAFETY SYSTEM. LESS THAN 2 MONTHS LATER, MY DAUGHTER WAS IN A FRONT END COLLISION ACCIDENT (DAUGHTER AT FAULT). THE SYSTEM DID NOT DO WHAT IT WAS SUPPOSE TO, WHICH WAS WARN HER AND HELP HER APPLY THE BRAKE. AT THE REPAIR CENTER, I ASKED THEM TO CHECK THE PRE COLLISION SAFETY SYSTEM. THEY TOOK THE VEHICLE TO BERT OGDEN TOYOTA TO HAVE THE VEHICLE CHECKED OUT. THEY TOLD ME THE SYSTEM WAS PROBABLY OFF OR NOT SET SENSITIVE ENOUGH AT THE TIME OF THE ACCIDENT. NOW THAT I HAVE THE VEHICLE BACK, I HAVE SET THE PRE COLLISION SYSTEM TO THE MOST SENSITIVE SETTING AND IT APPEARS IT IS NOT WORKING. THE SYSTEM HAS FAILED TO WARN ME (ON THE MOST SENSITIVE SETTING) AS I ACCELERATED TOWARD A BRAKING CAR. I TOOK THE VEHICLE IN TO TOYOTA OF PHARR AND SPOKE TO A SALESMAN, WHO TOLD ME ALL OF MY SETTINGS WERE CORRECT AND IT SHOULD BE WORKING. THOUGH THIS FAILURE WAS MINOR IN MY DAUGHTER'S CASE WITH NO ONE HURT (THOUGH IT DID COST $7,000 TO REPAIR), THIS SYSTEM IS NOT WORKING AS ADVERTISED AND IT IS A MATTER OF TIME BEFORE SOMEONE GETS HURT.