NHTSA Complaint #11403546 — 2012 FORD FOCUS

WE HAVE BEEN HAVING PROBLEMS WITH THE POWER STEERING FAILING TWICE ON THE HIGHWAY AND 3 TIMES UPON START UP. THIS SCARED THE LIFE OUT OF US ON THE HIGHWAY. FORTUNATELY TRAFFIC WAS LITE AND WE SAFELY MAKE IT ACROSS ALL TRAFFIC LANES TO THE SHOULDER. AFTER RESTARTING THE CAR IT OPERATED NORMALLY? THE INTERNET NOTED SIMILAR EVENTS BUT NO SAFETY RECALLS. THE MOST RECENT INCIDENT HAPPENED IN MY DRIVEWAY. UPON STARTING THE SAFETY SYSTEM INDICATED A (POWER STEERING ASSIST FAILURE). I HAD IT TOWED TO MY MECHANIC AND WAS TOLD THAT THE RACK AND PINION MODULE HAD FAILED AND THE ENTIRE RACK AND PINION NEEDED TO BE REPLACED AT THE TUNE OF $2'500 DOLLARS. I WOULD MAKE THE ASSUMPTION JUST THE FACT THIS HAPPENED DRIVING AT HIGHWAY SPEEDS WOULD AT LEAST INITIATE AN INVESIGATION. THIS IS 2012 VEHICLE AND STARTED WHILE STILL UNDER WARRANTY BUT NO FAULT CODE WAS EVER PRESENTED TO THE REPAIR TECHNICIAN THERE FOR APPARENTLY NOTHING COULD BE REPAIRED OR REPLACED. I BELIEVE FOR SAFETY REASONS, AND CONCERN FOR OTHERS THIS SHOULD BE LOOKED INTO