NHTSA Complaint #11403466 — 2019 FORD F-450

FOR OUR 2019 FORD F-450, ADAPTIVE STEERING FAULT MESSAGES STARTED LAST OCT/NOV 2020. SOMETIMES THE STEERING WHEEL WOULD BE AT UP TO 90 DEGREES TO THE DIRECTION OF TRAVEL, WHILE DRIVING! IT SOMETIMES RESET WITH THE NEXT CAR START. AFTER THE MESSAGES BECAME CONSTANT, THE TRUCK HAS BEEN IN FOR SERVICE SINCE EARLY JAN 2021. SAWGRASS FORD RECOMMENDS THE VEHICLE NOT BE DRIVEN FOR SAFETY CONCERNS. OUR F450 HAS BEEN SITTING ON THEIR LOT FOR 50 DAYS TOTAL AND COUNTING! ACCORDING TO MY FORD SERVICE ADVISOR: THE SACM (STEERING ANGLE SENSOR MONITOR) IN THE TRUCK IS NOT PROGRAMMING TO THE NEW SECM. WE HAVE CONTACTED FORD TECHNICAL HOTLINE TO HELP ASSIST IN RESOLVING THE PROBLEM. THEY HAVE RESPONDED LETTING US KNOW THAT THE NEW SOFTWARE TO PROGRAM THE SECM IS BEING UPDATED. THERE IS NO DATE FOR WHEN THEY WILL HAVE IT SENT TO US. IT SEEMS TO ME FORD IS HAVING SOME MAJOR ISSUES WITH THEIR ADAPTIVE STEERING MODULE WHICH COULD ENDANGER DRIVERS. I EVEN CAME ACROSS A MGR COMMUNICATION ID SSM 47854 THAT POINTS TO THEM KNOWING ABOUT ISSUES WITH THIS SYSTEM, YET NO SOLUTION IN SIGHT, AND MY TRUCK SITS ON THE FORD LOT.