NHTSA Complaint #11403430 — 2016 AUDI S7

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11403430
Vehicle	2016 AUDI S7
Component	ENGINE
Date of Incident	March 4, 2021
Date Filed	March 17, 2021
Mileage	44,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

AS I WAS PULLING OFF THE INTERSTATE TO USE THE RESTROOM, MY ENGINE LOST ALL POWER. I LOST CONTROL OF POWER STEERING AND POWER BRAKES WHILE IN MOTION. I WAS ABLE TO COME TO A COMPLETE STOP AT THE STOP SIGN. I WAS ABLE TO RESTART THE CAR TEMPORARILY AND ENOUGH TO PULL INTO THE GAS STATION RIGHT OFF THE INTERSTATE. I DID NOT THINK THERE WAS ANYTHING WRONG AND WENT TO USE THE BATHROOM. WHEN I CAME BACK OUTSIDE TO THE CAR IT WOULD NOT START. I HAD TO USE MY INSURANCE COMPANY ROADSIDE ASSISTANCE TO HAVE THE CAR TOWED TO AN AUDI DEALERSHIP. THE AUDI SERVICE DEPARTMENT INFORMED ME THAT I HAD A TURBO FAILURE. THERE WAS SCORCHING PRESENT WHEN THE SR TECH VIEWED THE TURBO WITH A BORESCOPE. THE CAR IS KNOWN FOR THIS ISSUE AND HASN'T BEEN RECALLED. THERE ARE 2 TSBS THAT ARE RELATED TO TURBO FAILURE FOR THESE CARS, TSB2044640/9. THANK GOODNESS I HAD AN EXTENDED WARRANTY. I WILL HAVE 2 NEW TURBOS, A NEW OIL SCREEN AND PCV DUE TO THIS ISSUE AND THAT IS A 5 FIGURE COST.

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Recent Complaints for the 2016 AUDI S7

#11673598 — ELECTRICAL SYSTEM — July 15, 2025 — Carvana sold me a 2016 Audi S7 (VIN [XXX] ) with what was later discovered to be an odometer discrepancy. I submitted...

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#11470277 — UNKNOWN OR OTHER — June 21, 2022 — Submitting an official complaint since there has been a lack of status update or repair resolution. I am concerned th...