NHTSA Complaint #11403353 — 2017 KIA SORENTO

STRUCTURE:BODY issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number	11403353
Vehicle	2017 KIA SORENTO
Component	STRUCTURE:BODY
Date of Incident	February 21, 2020
Date Filed	March 16, 2021
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

AUTOMATIC REAR LIFTGATE CLOSED ON MY HAND AND DID NOT RELEASE. SENSORS DID NOT ACTIVATE. CAR WAS PARKED ON A DESERTED RESIDENTIAL STREET, ENGINE WAS NOT RUNNING.I COULD NOT REACH HATCH TO OPEN THE DOOR. FORTUNATELY, I HAD SOMEONE WITH ME. I HAD TO SEEK MEDICAL SERVICES AND PHYSICAL THERAPY. HAND INJURY WILL RESULT IN LIFELONG DISCOMFORT. KIA WAS NOTIFIED AS WAS MY AUTO INSURANCE COMPANY. I WAS ADVISED TO GET A SAFETY CHECK AT THE DEALERSHIP, BUT BECAUSE OF THE PANDEMIC I AM ISOLATING AND AVOIDING EXPOSURES.

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