NHTSA Complaint #11403012 — 2009 FORD ESCAPE

WHILE DRIVING MY VEHICLE TO WORK, I LOST MY POWER STEERING. I HAD TO MAKE A TURN AND NEARLY STRUCK ANOTHER VEHICLE. I WAS DOING ONLY 20MPH WHEN THIS OCCURRED. WHEN I TURNED OFF MY VEHICLE, THEN TURNED IT BACK ON AND THE POWER STEERING ASSIST CAME BACK ON. THIS HAS HAPPENED SEVERAL TIMES, INCLUDING WHEN TRAVELING DOWN A STEEP MOUNTAIN PASS AT 65MPH. THERE HAS BEEN A FEW TIMES WHEN THE VEHICLE WAS PARKED AND WENT TO START IT, THAT THE ELECTRICAL POWER STEERING ASSIST FAILED TO COME ON. WHEN MY HUSBAND AND I TROUBLESHOOTED THE LOSS OF THE POWER STEERING, WE DISCOVERED THAT THERE WAS A RECALL ON THE VEHICLE DUE TO LOSS OF THE ELECTRICAL POWER STEERING ASSIST. I WAS NEVER NOTIFIED OF THIS RECALL. I INHERITED THIS VEHICLE FROM MY MOTHER AND SHE AND MY STEP-FATHER WERE NEVER NOTIFIED OF THIS RECALL. THE VEHICLE IS CURRENTLY PARKED IN THE GARAGE UNTIL THE VEHICLE CAN BE TOWED TO BE REPAIRED.