NHTSA Complaint #11402893 — 2016 HYUNDAI GENESIS

THE FIRST INCIDENCE OCCURRED A FEW MONTHS AFTER PURCHASE WHEN WE NOTICED THAT AN EMERGENCY WARNING LIGHT WENT OFF WHILE TRAVELING TO A VACATION. IT THEN WENT OFF AFTER A FEW HOURS SO WE WAITED UNTIL OUR RETURN TO REPORT IT TO THE DEALER, SUNBURY MOTOR COMPANY HYUNDAI DIVISION IN SUNBURY, PA. THEY SET UP AN APPOINTMENT AND I ASSUMED FIXED THE PROBLEM BECAUSE THIS SPECIFIC LIGHT NEVER WENT ON AGAIN. WE DID NOTICE AND REPORTED THAT AT TIMES THE BEEPING AND LIGHTING UP OF THE COLLISION WARNING SAFETY FEATURE DID NOT WORK PROPERLY. THIS ACTUALLY RESULTING IN A SMALL SCRAP DIRECTLY BELOW THE SENSOR WHILE PARKING. WE MADE ANOTHER APPOINTMENT BUT THEY COULD NOT FIND THE CAUSE. I ASKED OUR SALESPERSON, CHRIS FAUST, IF THIS WOULD RESULT IN A CHARGE ON OUR LEASED VEHICLE AND HE SAID NO IT WAS AN EASY FIX. WE WERE LEAVING FOR OUR ANNUAL SNOWBIRD TRIP TO FLORIDA IN A FEW DAYS AND THE LEASE WAS OVER SHORTLY AFTER WE RETURNED HOME SO I SAID IT WASN'T THAT NOTICEABLE. WE WOULD NOT BE ABLE TO TAKE IT IN FOR REPAIR. CHRIS SAID THAT IT WOULD NOT BE A PROBLEM UPON INSPECTION AND IF QUESTIONED THEY WOULD REPAIR IT BEFORE. I SAID FINE. WHILE IN FLORIDA, CLOSE TO THE TIME FOR OUR TRIP HOME WE WERE ALMOST IN AN ACCIDENT WHEN A VEHICLE SUDDENLY STOPPED IN FRONT OF US WHILE PULLING OUT OF A SHOPPING CENTER UNTO A BUSY STREET. NONE OF THE WARNING SYSTEMS OR AUTO BRAKING SYSTEMS WORKED AND THE RESULT WAS MISSING THE VEHICLE BY INCHES ALONG WITH SEVERELY JOLTING MY WIFE AND I. IT DID RESULT IN A NECK INJURY TO ME WHICH I THOUGHT WAS MUSCULAR AND WOULD GO AWAY BUT IT DID NOT. THE INJURY WAS TREATED AND IS STILL BEING TREATED. AFTER READING SOME OF THE SAFETY ISSUES WITH THE HYUNDAI GENESIS WE DECIDED NOT TO PURCHASE THE VEHICLE. BOTH HYUNDAI AND SUNBURY MOTORS WERE AWARE OF THE LAST INCIDENCE BUT HAVE NOT ACKNOWLEDGED IT. OUR ATTORNEY RECOMMENDED THAT WE MAKE YOU AWARE OF THE ISSUE.