NHTSA Complaint #11402867 — 2011 FORD FUSION

WE WERE DRIVING DOWN THE ROAD WHEN AN ERROR POPPED UP ON THE CARS SCREEN SAYING SERVICE POWER STEERING WE PULLED OVER INTO A GAS STATION TURNED THE CAR OFF CAME BACK TO TURN IT ON AND THE STEERING WHEEL WAS PRACTICALLY IMPOSSIBLE TO MOVE. THIS IS THE SECOND TIME THIS HAPPENS. LAST TIME THE SAME EXACT THING HAPPENED OUT OF NOWHERE COMPLETELY UNEXPECTED. WE TOOK IT TO THE FORD DEALER AND WE'RE TOLD IT WAS A RECALL AND THEY FIXED IT. I FIND IT TO BE EXTREMELY DANGEROUS THAT THIS ISSUE IS HAPPENING ONCE AGAIN SUCH A SHORT TIME LATER. SPECIALLY BEING THAT THIS IS A CAR THAT BARELY GETS ANY USE. THANK GOD WE WERE NOT ON A HIGHWAY BECAUSE IT'S SUCH A DANGEROUS SITUATION. ATTACHED IS A PICTURE OF THE PAPERWORK WE RECEIVED WHEN THE PROBLEM WAS SUPPOSEDLY RESOLVED 2 YEARS AGO. WE ARE NOW BEING TOLD THAT THEY WILL NOT FIX THIS ISSUE S IT WILL BE MORE THAN $1000 TO FIX.