NHTSA Complaint #11402777 — 2019 VOLVO S60

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11402777
Vehicle	2019 VOLVO S60
Component	SEATS
Date of Incident	March 12, 2021
Date Filed	March 13, 2021
Mileage	15,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

ON 12-MAR-2021, I WAS SITTING IN MY 2019 VOLVO S60, AND IT WAS NOT RUNNING. I WAS USING THE CENTER DISPLAY TO LOOK AT THE PROFILE SETTINGS. THE CAR WAS SET TO THE PROFILE FOR 'GUEST'. I THEN PRESSED 'PROFILE 1' AND THE FRONT SEAT STARTED TO GO FORWARD AND THEN TILT DOWN, AND THERE WAS NOTHING I COULD DO TO STOP IT AS I APPROACHED THE STEERING WHEEL. FORTUNATELY IT STOPPED BEFORE I WAS INJURED, BUT I WONDERED WHAT WOULD HAPPEN IF I WAS A VERY BIG PERSON ' COULD THEY HAVE BEEN PINNED AGAINST THE STEERING WHEEL AND INJURED? I SENT A NOTE TO VOLVO, AND THEY RESPONDED THE SAME DAY (SAT 13-MAR-2021), AND THEIR REP STATED "THE OWNER'S MANUAL WOULD HAVE INSTRUCTIONS ON HOW TO SET A DRIVER'S PROFILE TO A SELECTED KEY FOB TO AVOID A SITUATION LIKE THIS IN THE FUTURE. PLEASE LET US KNOW IF YOU NEED ANYTHING FURTHER AT THIS TIME."

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