NHTSA Complaint #11402747 — 2007 CHEVROLET TAHOE

I FINALLY JUST RECEIVED A SAFETY RECALL LETTER FROM GM THAT THE PARTS ARE NOW AVAILABLE TO REPLACE THE PASSENGER SIDE AIRBAG INFLATOR IN MY VEHICLE. DURING THE 14 YEARS THAT GM HAS TAKEN TO RESPOND TO THE SAFETY PROBLEM MY DASHBOARD WHICH IS MADE FROM PLASTIC HAS SEVERAL CRACKS IN IT. I SPOKE WITH THE LOCAL DEALER AND THEY INFORMED ME THAT THEY WILL REPLACE THE AIRBAG INFLATOR AT NO CHARGE BUT WILL NOT BE RESPONSIBLE FOR THE DASHBOARD WHICH WILL BREAK UP AND COME OUT IN PIECES ONCE REMOVED DUE TO DETERIORATION AND CRACKS. THE COST FOR THE DASHBOARD PARTS IS EXPECTED TO EXCEED $1,100.00. I THEN CONTACTED THE CHEVROLET CUSTOMER ASSISTANCE CENTER AT 800-630-2438 AND SPOKE TO JECC WHICH INFORMED ME THAT NO, GM WILL NOT REPLACE ANY OTHER PARTS OTHER THAN THE AIRBAG INFLATOR. I DON'T UNDERSTAND HOW GM COULD BE SO COMPLACENT IN DELAYING FOR 14 YEARS THE INSTALLATION OF THIS CRITICAL SAFETY PART WHICH HAS PUT MY PASSENGERS AT RISK OF BEING IMPALED BE METAL SHRAPNEL IF IN AN ACCIDENT. I ALSO DON'T UNDERSTAND WHY AFTER DELAYING THE INSTALLATION OF THIS PART FOR SO LONG THAT THEY ARE NOT WILLING TO REPLACE ALL THE NECESSARY PARTS TO MAKE THINGS RIGHT. I WILL BE DELAYING THE RECALL PROCEDURE DUE TO THE HIGH COST OF THE REPAIR AND IN THE MEANTIME TRYING NOT TO CARRY ANY PASSENGERS. MY FATHER GOT A RECALL ON HIS 2013 FORD EDGE A FEW YEARS AGO FOR THE SAME ISSUE AND THEY REPLACED THE ENTIRE DASHBOARD WITH NO QUESTIONS ASKED AND THE DASHBOARD WAS NOT EVEN CRACKED. IT WAS NOT EVEN AN ISSUE. I WOULD THANK YOU IF YOU COULD PASS THIS ON TO ANY HIGHER AUTHORITIES AT GM. IT IS NOT RIGHT THAT THEY DO NOT STAND BEHIND THEIR PRODUCT OR THEIR CUSTOMERS SAFETY.