NHTSA Complaint #11400276 — 2014 BMW X1

2014 X1 X28I W/ N20 ENGINE, 3/2013 PRODUCTION DATE, 6/2013 IN-SERVICE DATE, 86K MILES, BOUGHT AS CPO. HAVE MAINTAINED PER CBM, ALMOST EXCLUSIVELY AT DEALER. AS A "CLASS VEHICLE" OWNER, I HAVE RECEIVED NOTIFICATION OF THE CLASS ACTION LAWSUIT SETTLEMENT REGARDING THE TIMING & OIL PUMP CHAIN SYSTEMS ON THE N20/N26 MOTORS. STARTING TO HEAR THE TIMING/OIL CHAIN WHINE, BUT THIS IS A DIFFICULT THING TO QUANTIFY. HAVE NOTICED TIMING CHAIN CAN BE QUITE SLACK AS OBSERVED THROUGH THE OIL FILL CAP. TOOK TO DEALER, THEY LISTENED BUT SAID "NOTHING HEARD AT THIS TIME." REFUSED MY REQUEST TO ENDOSCOPE FOR DEBRIS THROUGH OIL DRAIN PAN OR FILL CAP, WANTED SEVERAL HUNDRED $$ TO CHECK VIA OIL LEVEL SENSOR PORT INSTEAD. ALSO WANTED ANOTHER SEVERAL HUNDRED $$ TO CHECK TIMING CHAIN TENSION, AN EXCESSIVE FEE FOR 30 MINUTES OF LABOR. QUOTED ME NEARLY $6K FOR UPGRADING THE TIMING AND OIL CHAIN SYSTEM PARTS PER THEIR TSB, AND SAID IT WOULD NOT BE SUBJECT TO THE COST SHARING TERMS OF THE LAWSUIT SETTLEMENT. VERY FRUSTRATING TO NOT GET BETTER SUPPORT FROM A LUXURY BRAND FOR A KNOWN AND ACKNOWLEDGED PROBLEM. IT IS OBVIOUS THEY ARE ENCOURAGING THE OWNER TO WAIT UNTIL THE PROBLEM GETS "BAD ENOUGH", BUT BY THEN THE CLOCK MIGHT HAVE RUN OUT, AND MUCH MORE DAMAGE AND DANGEROUS SITUATIONS ARE MORE LIKELY TO OCCUR. THIS IS NOT A NICE WAY TO TREAT YOUR CUSTOMERS, BMW. I'M SURE YOU DON'T WANT YOUR AIRCRAFT MECHANICS THINKING ABOUT MAINTENANCE THE SAME WAY, DO YOU?