NHTSA Complaint #11400102 — 2009 FORD ESCAPE

DROVE MY CAR TO MY DESTINATION WITHOUT ANY PROBLEMS PARKED IT, WENT IN TO VISIT HUSBAND IN HOSPITAL WAS THERE FOR SIX HOURS CAME OUT STARTED MY CAR TO LEAVE AND HAD AN IDIOT LIGHT POP UP THAT SAID POWER STEERING ASSIST FAULT AND I SUDDENLY HAD NO POWER STEERING. NO WARNING SIGNS LEADING UP TO IT OR ANYTHING. IT WAS EXTREMELY COLD WITH A 25 BELOW WIND CHILL AND SNOWING HEAVILY ENDANGERING MY SAFETY TO GET HOME. I LOOKED UP THE PROBLEM AND THERE WAS A RECALL ON 2008 TO 2012 ESCAPES BUT WHEN I CALLED AND REPORTED MY VIN THEY SAID MY CALL WAS NOT PART OF THE RECALL, HOW CAN MY CAR NOT BE A PART OF THE RECALL WHEN IT DID EXACTLY WHAT WAS EXPLAINED WOULD HAPPEN IN THE RECALL. I FEEL I SHOULD NOT BE RESPONSIBLE FOR FAULTY PARTS THAT ARE KNOWN FOR THIS ISSUE AND IF I CANT GET THIS RESOLVED I WILL CONTACT AN ATTORNEY, FILE A COMPLAINT WITH ATTORNEY GENERAL, AND THE BETTER BUSINESS BUREAU. THIS IS NOT AND ISSUE I HAVE CAUSED THUS IS CLEARLY AN ISSUE YOU HAVE HAD WITH SEVERAL OTHER VEHICLES OR A RECALL WOULD NOT HAVE BEEN ISSUED.