NHTSA Complaint #11399986 — 2016 KIA SOUL SUSPENSION

Complaint Details

ODI Number	11399986
Vehicle	2016 KIA SOUL
Component	SUSPENSION
Date of Incident	March 1, 2017
Date Filed	March 9, 2021
Mileage	25,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

THE FRONT END CREAKS EVERY TIME I SLOWLY RIDE OVER A SPEED BUMP OR EXPERIENCE DIP IN THE ROAD. I ORIGINALLY REPORTED IT TO THE DEALERSHIP WHEN STILL UNDER WARRANTY. I TOOK THE MECHANIC ON A RIDE WITH ME IN THE VEHICLE SO HE COULD HEAR THE NOISE. HE AGREED SOMETHING WAS WRONG, PROBABLY WITH THE SUSPENSION. AFTER SEVERAL VISITS TO THE DEALERSHIP THEY COULD NOT TARGET THE REASON FOR THE CREAKING NOISE. THEIR ONLY QUICK-FIX-TEMPORARY ANSWER WAS TO SPRAY THE ENTIRE UNDERCARRIAGE WITH LUBRICANT. THAT ELIMINATED THE ISSUE FOR A BRIEF COUPLE MONTHS, BUT THE CREAKING NOISE QUICKLY RETURNED, AND THE VEHICLE IS OUT OF WARRANTY.

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