NHTSA Complaint #11399793 — 2016 NISSAN ALTIMA

TL* THE CONTACT OWNS A 2016 NISSAN ALTIMA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE SHUT-OFF WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE HOWEVER, WHILE APPROACHING A STOP LIGHT, SHE HEARD AN ABNORMAL KNOCKING SOUND COMING FROM THE ENGINE WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT HAD TO RESTART THE VEHICLE SEVERAL TIMES BEFORE REACHING HER DESTINATION. THE CONTACT HAD THE VEHICLE TOWED FROM HER RESIDENCE TO JIM BROWNE CHEVROLET, INC. (11300 N FLORIDA AVE, TAMPA, FL 33612) WHERE THE VEHICLE WAS DIAGNOSED WITH TRANSMISSION FAILURE. THE VEHICLE WAS THEN TOWED TO MAUS NISSAN OF NORTH TAMPA (11011 N FLORIDA AVE, TAMPA, FL 33612) HOWEVER, THE DEALER REFUSED TO REPAIR THE VEHICLE UNDER WARRANTY. THE VEHICLE REMAINED AT THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.