NHTSA Complaint #11399769 — 2021 WINNEBAGO TRAVATO

ON 2/20/21 I PURCHASED A 2021 WINNEBAGO TRAVATO FROM MIKE THOMPSON RV IN SANTA FE SPRINGS AS A GIFT TO MYSELF BEFORE GOING COMPLETELY BLIND FROM RETINITIS PIGMENTOSA (FINAL ROAD TRIPS). THE VEHICLE WAS TO BE DELIVERED TO MY PROPERTY IN IDYLLWILD, CA ON 2/24/21. THE EVENING OF 2/23/21 I RECEIVED A PHONE CALL FROM [XXX] THE FINANCE MGR THAT THE GENERATOR IS BROKEN. I SAID THAT'S OUTRAGEOUS' IT'S BRAND NEW. THEY DELIVERED THE RV WITHOUT THE GENERATOR ON 2/24/21 AND THEIR DRIVER HAD AN ACCIDENT WITH THE RV ON ROUTE TO MY HOME ' THE DRIVER CONTACTED ME ON MY CELL PHONE DISGRUNTLED THAT HE WAS CAUGHT IN TRAFFIC. I SAID, 'YES IN CALIFORNIA DURING RUSH HOUR THERE IS OFTEN TRAFFIC.' HE HUNG UP ON ME. I ARRANGED FOR MY MAINTENANCE MAN TO MEET THE DRIVER AT THE LOCAL GAS STATION SO THE DRIVER COULD FOLLOW HIM TO MY PROPERTY. THE DRIVER ARRIVED AROUND 7:30PM. HE GOT OUT OF THE RV AND WHIPPED THE KEYS AT ME, WHICH I COULDN'T SEE BECAUSE NIGHT BLINDNESS IS A SYMPTOM OF R.P. MY MAINTENANCE MAN WITNESSED IT ALL. THE DRIVER RAN OFF DOWN THE STREET. I DIDN'T SIGN HIS PAPERWORK AFTER HE THREW THE KEYS AT ME. MY MAINTENANCE MAN CHECKED THE RV AND FOUND BODY DAMAGE AND THE INTERIOR COUCH MATTRESSES, ETC TIPPED OVER ON THE FLOOR. I TEXTED THE FINANCE MGR, [XXX], STATING WHAT HAPPENED (VEHICLE DAMAGE AND ASSAULT), AND SHE TEXTED BACK '...HE JUST THREW THE KEYS AT YOU...THAT'S NOT ASSAULT.' I ASKED WHO THE OWNER IS TO [XXX] AND CALLING THE DEALERSHIP AND THEY WOULD NOT GIVE ME THE INFORMATION UNTIL I FINALLY PERFORMED MY OWN DUE DILIGENCE. THIS PURCHASE WAS SUPPOSED TO BE A MEANINGFUL AND JOYFUL GIFT/EXPERIENCE TO MYSELF BEFORE DEALING WITH SOME VERY DARK DAYS (LITERALLY) ' I WATCHED MY FATHER GO BLIND FROM R.P., SO I KNOW WHAT I'M FACING. I'M OUTRAGED AND HEARTBROKEN TO BE DEALING WITH SUCH HEINOUS AND UNTRUSTWORTHY BEHAVIOR AND ISSUES. PLEASE HELP ME. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR