NHTSA Complaint #11399392 — 2012 FORD FOCUS

MY CAR WAS DRIVING PERFECTLY FINE, THEN OUT OF NOWHERE I GOT AN ERROR SAYING MY STEERING ASSIST WAS MESSED UP. I PULLED INTO A PARKING LOT BECAUSE MY STEERING WHEEL STARTED TO LOCK ON THE HIGHWAY. I TURNED MY CAR OFF, AND WHEN I TURNED IT BACK ON I GOT AN ERROR STATING THAT THERE WAS A "STEERING LOSS" AND TO "STOP SAFELY." MY STEERING WHEEL IS COMPLETELY LOCKED OUT OF NOWHERE AND IS UNABLE TO DRIVE WITH VIRTUALLY NO WARNING OR ERROR MESSAGE PRIOR TO TODAY. I LOOKED UP TO SEE IF OTHERS HAVE HAD THIS ISSUE AND THERE ARE HUNDREDS OF COMPLAINTS ABOUT THE FORD FOCUS WITH THIS EXACT ISSUE. FORD HAS IGNORED THIS ISSUE FOR YEARS AND NEEDS TO MAKE A SAFETY RECALL FOR AN ERROR THAT WAS MADE ON THEIR END INSTEAD OF CAUSING PEOPLE TO PAY THOUSANDS OUT OF POCKET FOR AN ERROR THAT WAS MADE BY THE DEALER.