NHTSA Complaint #11399332 — 2020 FORD FUSION

TL* THE CONTACT RENTED A 2020 FORD FUSION FROM HERTZ CAR RENTAL. THE CONTACT STATED WHILE DRIVING 25 MPH ON A INCLINE HILL, A STRANGE SOUND OCCURRED AND THE VEHICLE STARTED TO SLOW DOWN. THE CONTACT DEPRESSED THE ACCELERATION PEDAL , HOWEVER THE VEHICLE STARTED TO ROLL BACKWARDS DOWN THE HILL CAUSING THE VEHICLE TO CRASH INTO TWO OTHER VEHICLES. NO WARNING LIGHTS WAS ILLUMINATED. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DAMAGED ON THE DRIVER SIDE DOOR AND THE BACK LIGHT WAS DENTED. THE CONTACT SUSTAINED WHIPLASH AND LOWER BACK PAIN; NO INJURIES SUSTAINED BY OTHER VEHICLE DRIVERS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE A PARKING LOT AND THEN TOWED TO HERTZ CAR RENTAL LOT(625 SOUTH COLUMBUS AVE , MOUNT VERNON NY, 10550 914-665-1780). THE CONTACT STATED THE RENTAL COMPANY WAS APPRISING THE VEHICLE AND HAD NOT RECEIVED ANY UPDATES. THE FAILURE MILEAGE WAS 23,600. THE VIN WAS NOT AVAILABLE.