NHTSA Complaint #11399252 — 2019 BMW X3

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11399252
Vehicle	2019 BMW X3
Component	UNKNOWN OR OTHER
Date of Incident	March 4, 2021
Date Filed	March 5, 2021
Mileage	23,332 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NE

Consumer Description

WE PREVIOUSLY HAD AN ISSUE WITH THIS VEHICLE WHERE THE DASHBOARD GAUGES WERE SHIFTING A FEW INCHES TO THE LEFT AND LOST VISIBILITY TO THE SPEEDOMETER. THIS WAS RESOLVED AFTER A FEW VISITS WITH THE GAUGE CLUSTER BEING REPLACED. WE ARE NOW HAVING AN ISSUE WHERE OCCASIONALLY THE DASHBOARD GAUGE CLUSTER WILL GO COMPLETELY BLANK FOR A FEW SECONDS. THE IDRIVE COMPONENTS REMAIN ON DURING THIS TIME. IT'S DIFFICULT TO TAKE A PICTURE, AS IT ONLY OCCURS WHILE DRIVING. THERE DOES NOT SEEM TO BE ANY CONSISTENCY TO WHEN THIS OCCURS, BUT IT DOES NOT HAPPEN WHEN STATIONARY. THE TIMES IT HAS HAPPENED, IT DOES SEEM TO BE WHILE ACCELERATING AFTER A TURN.

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