NHTSA Complaint #11398959 — 2013 KIA FORTE

MY KIA WENT ON FIRE AND I WAS NEVER NOTIFIED BY KIA, I FOUND OUT FROM CARFAX AND SET UP APPOINTMENT TO HAVE THIS RECALL FIXED AND FOUND OUT THERE WAS 2 RECALLS. SET UP THE APPT FOR SATURDAY, WHILE MY CAR WAS PARKED AND OFF I RAN INTO THE STORE CAME OUT AND MY CAR WAS ON FIRE ALL OF THE DASHBOARD ALL BEHIND IT. MY CAR WAS TOTALED BY INSURANCE. 2 DAYS AFTER MY CAR GOES ON FIRE I AM SUDDENLY GETTING RED EMERGENCY RECALL NOTICES IN THE MAIL. DEALERSHIP WILL NOT SPEAK WITH ME, THE KIA CONSUMER ASSISTANCE GAVE ME A CASE NUMBER BUT HAS DONE NOTHING IN OVER 2 WEEKS. I STILL HAD MY 10YR WARRANTEE AND KIA SAID I WOULD SETTLE WITH YOUR INSURANCE YOU WILL GET MORE MONEY FROM THEM. THEY DO NOT RETURN CALLS OR EMAILS AND THEY DO NOT WANT TO TAKE RESPONSABILITY AT ALL.