NHTSA Complaint #11398907 — 2020 TOYOTA CAMRY

TL* THE CONTACT LEASED A 2020 TOYOTA CAMRY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START SPORADICALLY AND REQUIRED A JUMP START. THE CONTACT TOOK THE VEHICLE TO BOCH TOYOTA (277 PROVIDENCE HWY, NORWOOD, MA 02062) WHERE IT WAS DIAGNOSED AS A PARASITIC DRAIN IN THE BATTERY FROM THE COMPUTER DEMAND OVERLOAD. THE DEALER INFORMED THE CONTACT THAT THE REMEDY OPTIONS WERE TO DRIVE THE VEHICLE FOR HALF AN HOUR TWICE A WEEK, REPLACE THE BATTERY, OR SIGN A NEW 36 MONTH LEASE FOR A NEW VEHICLE. THE CONTACT STATED SHE COULD NOT SIGN A NEW 36 MONTH LEASE AND SHOULD NOT BE PENALIZED FOR THE MANUFACTURER DEFECT FAILURE OF THE VEHICLE. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,224.