NHTSA Complaint #11398594 — 2019 NISSAN ARMADA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11398594
Vehicle 2019 NISSAN ARMADA
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 39,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

2019 NISSAN WAS PURCHASED AUG 2020 FROM VALLEJO NISSAN(CA). OCTOBER 20' THE ARMADA WOULDN'T START, I TOOK IT TO THE TRACY NISSAN DEALERSHIP AS I HAVE THE NISSAN PLUS EXTENDED WARRANTY. TECH SAID IT WAS THE BATTERY WHICH WAS NOT COVERED. I PURCHASED A NEW BATTERY WITH MAX CRANKING AMPS. JAN 28, 2021 I TOOK THE CAR BACK TO DEALERSHIP AS IT FAILED TO START AGAIN(#2). NISSAN TECH SAID THE NEGATIVE BATTERY TERMINAL CABLE WAS LOOSE. FEB 3, 2021 I TOOK THE CAR BACK TO TRACY NISSAN AS IT FAILED TO START (#3). NISSAN TECH REPLACED THE STOP LAMP SWITCH WHICH HE STATED WAS THE REASON WHY THE ARMADA WOULDN'T START. FEB 20TH, ARMADA AGAIN WOULD NOT START (#4). TOOK IT TO DEALER FEB 22ND AND WAS TOLD A FEW DAYS LATER(FEB 27TH) THAT A NISSAN REGIONAL TECHNICIAN WAS CONTACTED AND THEY HAD TO UPDATE THE "RAPID CHARGE" SYSTEM IN THE ARMADA AND THEY WERE "PRETTY SURE" THE PROBLEM HAS BEEN REPAIRED. MY WIFE ARRIVED AT NISSAN ON FEB 27TH AND ARMADA AGAIN, WOULD NOT START(#5). THIS WAS WHILE IT WAS STILL IN THE NISSAN DEALER LOT. MARCH 1ST I WAS CONTACTED BY NISSAN TECH WHO STATED MY BATTERY HAS LOW CRANKING AMPS DUE TO THE UPDATE THEY HAD TO DO TO THE RAPID CHARGE SYSTEM AND ASKED ME TO REPLACE THE BATTERY...AGAIN! FOUR OF THE FIVE TIMES THE VEHICLE WOULDN'T START IT WAS PARKED IN MY DRIVEWAY, THE FIFTH TIME IT WAS PARKED AT THE DEALERSHIP.

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