NHTSA Complaint #11398413 — 2012 DODGE AVENGER

TL* THE CONTACT OWNS A 2012 DODGE AVENGER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE HEATER FAILED TO DISTRIBUTE AIR AND THE DRIVER WAS UNABLE TO SEE OUT THE FRONT WINDSHIELD. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE ACTUATOR, PANEL, AND KNOB NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO WALLY ARMOUR CHRYSLER DODGE JEEP RAM (1950 W STATE ST, ALLIANCE, OH 44601, (330) 422-8602) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS SLUDGE IN THE HEATER CORE. THE HEATER CORE, THERMOSTAT AND ACTUATOR WERE REPLACED HOWEVER, THE FAILURE RECURRED. AFTER A SECONDARY DIAGNOSTIC TEST WAS PERFORMED, THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.