NHTSA Complaint #11398039 — 2013 TESLA MODEL S

TL* THE CONTACT OWNS A 2013 TESLA MODEL S. THE CONTACT STATED THAT COOLANT WAS LEAKING ONTO THE BATTERY. THE BATTERY WARNING LIGHT WAS ILLUMINATED AND SHORTLY AFTERWARDS, THE BATTERY WAS NOT CHARGING PROPERLY. THE VEHICLE WAS TAKEN TO LOCAL DEALER TESLA SERVICE CENTER (8105 BIG LAKE RD, VILLAGE OF CLARKSTON, MI 48346, (248) 241-9321) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE, AND STATED THE ISSUE WOULD BE AT THE RESIDENCE ELECTRICITY. THE CONTACT STATED HE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO ANOTHER LOCAL DEALER AT TESLA SERVICE CENTER (6142 TELEGRAPH RD, TOLEDO, OH 43612, (567) 420-6130) WHERE IT WAS DIAGNOSED WITH NEEDING THE CHARGING PORT TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED, BUT CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO ANOTHER DEALER AND THE MEDIA CONTROL UNIT WAS UPDATED. THE CONTACT STATED THAT THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURE. THE CONTACT STATED THAT HE HAD THE VEHICLE SERVICED ON THREE DIFFERENT OCCASIONS. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 179,000.