NHTSA Complaint #11397954 — 2003 TOYOTA TACOMA

WHEN I WENT TO THE GARAGE FOR THE YEARLY INSPECTION, I WAS INFORMED BY THE MECHANIC THAT THE FRAME ON MY TACOMA WAS RUSTED SEVERELY WITH MAJOR HOLES AND COULD NOT BE INSPECTED. I WAS TOLD THAT THERE WAS A RECALL ON THE FRAME FOR SUCH ISSUES AND THAT I SHOULD CALL THE DEALER WHO SOLD THE TRUCK. BEING AS THE DEALER WAS NO LONGER OPEN (RETIRED), I WAS UNABLE TO SPEAK TO HIM. II CALLED THE TOYOTA COMPANY, AND WAS TOLD THAT THE RECALL WAS NO LONGER IN EFFECT AND THAT THEY COULD NOT HELP ME. I ASKED WHY I WAS NOT INFORMED ABOUT THIS RECALL AS I WAS THE REGISTERED OWNER OF THE VEHICLE, I WAS TOLD THAT "EVERYONE THAT OWNED ONE SHOULD HAVE GOTTEN A NOTICE." I WROTE A LETTER TO THE TOYOTA COMPANY IN JANUARY 2020 AND DID NOT RECEIVE A REPLY.