NHTSA Complaint #11397950 — 2016 FORD FUSION

FEBRUARY 19TH, 2021 (FRIDAY) WHEN THE VEHICLE WAS PARKED THE DASH LIGHTS FOR CHECK ENGINE, STABILITY CONTROL, EMERGENCY BRAKE, AIRBAG LIGHT, ADVANCE TRACK AND STEERING ASSIST FAULT BECAME ILLUMINATED. WHEN THE LIGHTS CAME ON, THE DRIVER WAS UNABLE TO USE TURN SIGNALS AND STEERING BECAME STIFF. THE DRIVER TURNED OFF THE VEHICLE AND TURNED IT BACK ON, THE LIGHTS WERE NO LONGER ILLUMINATED AND WAS ABLE TO DRIVE HOME (20 MILES) WITHOUT FURTHER INCIDENT. THE FOLLOWING DAY (SATURDAY) THE DRIVER WAS DRIVING AT 70MPH ON THE HIGH WAY WHEN THE LIGHTS CAME ON AGAIN. THEY IMMEDIATELY EXITED THE HIGHWAY (THIS IS WHEN IT WAS LEARNED THAT THE TURN SIGNALS WOULD NOT WORK). THE DRIVER AGAIN TURNED OFF AND TURNED BACK ON THE VEHICLE. THE DRIVER DROVE THE VEHICLE ANOTHER 50 MILES WITHOUT INCIDENT AND SCHEDULED A SERVICE APPOINTMENT WITH THE FORD DEALER. SUNDAY, WHILE THE VEHICLE WAS IN OPERATION ON THE HIGHWAY AT 70MPH, THE VEHICLE LIGHTS AGAIN CAME ON. THE DRIVER EXITED THE HIGHWAY AND POWERED OFF/ON THE VEHICLE AGAIN. AND WAS ABLE TO COMPLETE THEIR TRIP WITHOUT FURTHER INCIDENT. THE VEHICLE WAS NOT OPERATED AGAIN UNTIL TUESDAY, FEB 23RD WHEN IT WAS BROUGHT TO THE DEALER (5 MILE TRIP AT 40MPH). NO LIGHTS WERE ILLUMINATED WHEN BROUGHT TO THE DEALER FOR SERVICE APPOINTMENT. THE VEHICLE WAS TAKEN TO BEECHMONT FORD, CINCINNATI OH FOR ASSESSMENT AND REPAIR. IT WAS FOUND THAT THE RACK ASSEMBLY NEEDED TO BE REPLACED. THE OWNER HAD THE VEHICLE LESS THAN 3 MONTHS AND PURCHASED FROM THIS DEALER. CURRENT MILEAGE IS 45K