NHTSA Complaint #11397900 — 2019 SUBARU ASCENT

MY BARELY 2-YEAR CAR CONTINUES TO HAVE ELECTRICAL ISSUES. IT REFUSED TO START FOR THE 4TH OR 5TH TIME OVER THE LAST SEVERAL MONTHS... TWICE IN THE PAST WEEK. ONE, PARTICULAR INSTANCE FROM THIS PAST WEEK, I DROVE ABOUT A MILE TO MY LOCAL LIBRARY TO DO CURBSIDE PICKUP. I TURNED OFF MY CAR WHILE I WAITED 2 MINUTES FORTHE LIBRARIANS TO DELIVER MY BOOKS. I HAD MY TWO SMALL CHILDREN IN THE CAR. MY CAR WOULD NOT START BACK UP. I DIDN'T SEE THIS AS A PROBLEM AS A FEW MONTHS AGO I PURCHASED A PORTABLE JUMP STARTER BECAUSE I HAVE BEEN HAVING SO MANY ISSUES WITH MY FAIRLY NEW CAR. WELL, I COULDN'T ACCESS MY JUMPER BECAUSE IT WAS IN MY TRUNK WHICH CAN ONLY BE OPENED WHEN THE CAR HAS POWER. IT, OF COURSE, WAS RAINING, SLEETING AND SNOWING WHILE ALL THIS WAS HAPPENING AND MY CHILDREN WERE SCREAMING AND CRYING. THANKFULLY, ONE OF THE LIBRARIANS HAD NOTICED I WAS HAVING A PROBLEM AND WAS ABLE TO GIVE ME A JUMP. THIS IS PROBABLY THE 4TH OR 5TH INSTANCE IN THE PAST 6 MONTHS. HOWEVER, THIS IS THE FIRST TIME WHEN MY CAR WAS STARTED AND THEN WOULDN'T RESTART. USUALLY THE INSTANCE OCCURS IN MY DRIVEWAY. FRUSTRATED, I MADE AN APPOINTMENT AT MY LOCAL SUBARU DEALERSHIP FOR THE FOLLOWING DAY, (FEBRUARY 19) TO SEE WHAT THE HECK WAS GOING ON, THEY SAID THEY DID A DIAGNOSTIC AND CAME UP WITH EVERYTHING BEING NORMAL. I WENT HOME AND A FEW HOURS LATER MY FAMILY AND I DECIDED TO TAKE A LONG WEEKEND OUT OF TOWN. THE CAR WAS PACKED, KIDS WERE IN THEIR CARSEATS AND MY CAR WOULD NOT START. PAYING $50K+ FOR A CAR THAT WON'T EVEN START IS BEYOND FRUSTRATING. I KNOW SOMEONE WHO HAS THE SAME CAR AND HAS BEEN HAVING THE EXACT SAME ISSUES. PLEASE LET ME KNOW IF YOU HAVE ANY ADVICE FOR ME OR ANY SUGGESTIONS OF NEXT STEPS I SHOULD TAKE.