NHTSA Complaint #11397824 — 2017 FORD F-250

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11397824
Vehicle	2017 FORD F-250
Component	STEERING
Date of Incident	February 17, 2021
Date Filed	February 24, 2021
Mileage	25,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

WHEN I OPERATE MY 2017 FORD F250 AT SPEEDS GREATER THAN 45 MPH AND ENCOUNTER A POT HOLE OR BUMP IN THE ROAD THE TRUCK BEGINS A TERRIBLE "DEATH WOBBLE". THE STEERING WHEEL SHAKES VIOLENTLY AND THE ENTIRE TRUCK SHAKES AND RATTLES. THE DEALERSHIP REPLACED A STEERING DAMPER AS PART OF A FORD EXTENDED WARRANTY PROGRAM BUT NOW CLAIM THE PROBLEM WILL PERSIST BECAUSE I HAVE WORN BALL JOINTS AND A DRAG LINK THAT NEEDS REPLACED. I WAS TOLD THIS WOULD COST ME OVER $1,100 AND IT IS NOT COVERED BY FORD ALTHOUGH IT IS OBVIOUSLY A FLAW AND A RESULT OF THE FAILED DAMPER. I CAN'T BELIEVE FORD IS WILLING TO IGNORE SUCH AN ISSUE. MY FAMILY WON'T RIDE ON THE HIGHWAY IN THE TRUCK AS IT IS TOO FRIGHTENING FOR THEM. THE SAD PART IS THE TRUCK HAS 25,000 MILES AND COST ME $50,000 AND I CAN'T DRIVE IT OR DEPEND ON IT NOW.

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