NHTSA Complaint #11397740 — 2010 GMC ACADIA

IN 2013 GMC SENT A LETTER THAT THE ENGINE COOLANT MAY LEAK FROM THE WATER PUMP SHAFT SEAL AND RESULTS IN WATER PUMP FAILURE. THEY SAID DO NOT TAKE YOUR VEHICLE IN UNLESS YOU THINK YOU HAVE A LEAK. THEY ALSO SAID IF THIS CONDITION OCCURS WITHIN 10 YRS OF THE DATE YOUR VEHICLE WAS ORIGINALLY PLACED IN SERVICE OR 120,000 MILES THEY WILL COVER REPAIRS. HOWEVER, AT THE END IT SAYS ALL WORK HAS TO BE COMPLETED BY OCTOBER 31, 2014. BY JULY 2019 BEFORE THE 10 YRS AND THE 120,000 MY VEHICLE FAILED ON THE HIGHWAY. THE COOLANT LEAKING ON THE TRANSFER CASE/AXEL FROM THE WATER PUMP CAUSED IT TO FAIL AND NEEDED TO BE REPLACED. THEY DID NOT HONOR REIMBURSEMENT AND MADE THE TERMS OF THEIR WARNING CONFUSING AND DIFFICULT TO PARTICIPATE IN. WHILE DRIVING ON THE HIGHWAY THE VEHICLE BEGAN TO SHAKE AND BLACK SMOKE SPILLED OUT FROM THE HOOD.