NHTSA Complaint #11397659 — 2018 LEXUS RX HYBRID

IT STARTED HAPPENING A FEW MONTH'S AFTER I PURCHASED THE CAR. I DIDN'T THINK OF IT MUCH BECAUSE IT WAS VERY FAINT AND NOT LOUD AT ALL. THE NOISE WAS GETTING LOUDER INCREASINGLY BUT SLOWLY. THE BRAKES WORKED FINE SO I LET IT GO. LATER ON, IT STARTED BOTHERING ME EVERY TIME I PRESS THE BRAKE PEDAL. THE SQUAWKY NOISE BECAME REALLY ANNOYING SO I TOOK IT TO THE DEALER WHERE I PURCHASED THE CAR. THEIR SERVICE PERSON DIDN'T THINK IT WAS A PROBLEM AND DIDN'T WANT TO TRY TO INVESTIGATE THE ISSUE. A FEW WEEKS/MONTHS (NOT SURE HOW LONG) LATER, I TOOK IT TO ANOTHER DEALER AND THEY CONTACTED LEXUS AND DECIDED TO FIX IT. WHEN I PICKED THE CAR UP, THE NOISE WAS GONE AND I WAS HAPPY FOR A WHILE. AFTER A FEW MONTHS, THE SQUAWKY NOISE STARTED HAPPENING AGAIN. IT WAS VERY NOT LOUD, SO I REALLY HOPED THAT IT WOULDN'T GET ANY LOUDER THAN THAT. THIS TIME, THE PROGRESSION OF THE NOISE WAS SLOWER THAN THE FIRST TIME. I WAITED SOME TIME TO TAKE THE CAR FOR A SCHEDULED MAINTENANCE. I MENTIONED IT TO THE DEALER WHO FIXED IT. THEY WERE LOOKING FOR A LOUD NOISE THAT IS CONSISTENT, WHICH THEY DIDN'T HEAR. I WAS TOLD THAT IT WAS SOMEWHAT NORMAL FOR A HYBRID CAR, SO THEY CAN'T DO ANYTHING SINCE THERE'S NO SAFETY ISSUE. YES, THE BRAKES WORKED FINE, BUT THE BRAKE HAD BEEN MAKING THE SQUAWKY NOISE NOT SOON AFTER I FIRST PURCHASED THE CAR! LEXUS ADVERTISES LIKE THIS: LEXUS EXPERIENCE AMAZING. THE SQUAWKY NOISE IS NOTHING CLOSE TO AMAZING WHEN YOU DRIVE A CAR THAT MAKES A NOISE LIKE MY 2018 LEXUS RX450H. ANYWAY, I WAITED ONE MORE SCHEDULED MAINTENANCE. THIS TIME, I COMPLAINED THAT THE NOISE IS GETTING LOUD AND I CAN'T STAND IT. THIS TIME THEY CONTACTED LEXUS AGAIN, BUT LEXUS TOLD THEM THEY DON'T HAVE TO FIX IT BECAUSE IT WAS NOT A SAFETY ISSUE. SO BASICALLY I'M STUCK WITH A CAR THAT SQUAWKS ALMOST EVERY TIME I PRESS THE BRAKE PEDAL. THE ATTACHED DOCUMENT IS THE EXACTLY MY PROBLEM AND I NEED HELP.